Thank you for visiting GoodMolecules! We know you may have some questions about our products, orders, or services. To help you better understand our brand, we have compiled the following frequently asked questions and their answers. If you don’t find your question, please feel free to contact our customer service team and we will be happy to help you.

1. How do I purchase a product?
   To purchase a product, please browse our product pages, select the products you like and add them to the shopping cart. You can then click the shopping cart icon to check out, select a payment method and fill in the relevant information to complete your purchase.
2. Where can I check the status of my order?
   You can check the status of your order by logging into your account. Once logged in, click “My Orders” to view the details. You will also receive a confirmation email with the latest status of your order.
3. What payment methods do you accept?
   We accept a variety of payment methods, including:

Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
PayPal
All payment information is processed through secure encryption technology to ensure the safety of your payment information.

4. Can I modify or cancel my order?
   Once an order is confirmed and processed, it cannot usually be modified or canceled. If you need to modify your order, please contact our customer service team at your earliest convenience and we will do our best to assist you.
5. Do you ship internationally?
   Yes, we do. Depending on your location, shipping times and costs may vary. At checkout, you can select your country of shipment and associated costs.
6. When will my order be shipped?
   Typically, your order will be shipped within 1-2 business days after we confirm your order and process your payment. You will receive a confirmation email with tracking information to help you track your package.
7. How do I request a return if I am not satisfied with the product?
   We want you to be satisfied with your purchase. If you are not satisfied, you can request a return within 30 days of receiving the item. Please visit our Return Policy page for detailed return process.
8. Are your products tested on animals?
   No, all of our products are cruelty-free and are not tested on animals. We are committed to providing you with environmentally friendly, cruelty-free skin care products.
9. How do I know which products to choose?
   Our website provides detailed product descriptions and recommendations based on your skin type and needs. You can choose the skin care products that are suitable for you according to the product’s efficacy, ingredients and suitable skin type. If you have any questions, you can also contact our customer service team for personalized advice.
10. Do you have any special offers or promotional codes?
    We launch promotions and discounts from time to time. You can learn about the latest offers by subscribing to our email notifications or following our social media platforms.
11. How to register an account?
    Click the “Register” button in the upper right corner of the website and fill in your basic information such as name, email address and password. After registration, you can easily track orders, save addresses and get personalized recommendations.
12. How to reset my account password?
    If you forget your password, please click the “Forgot password?” link on the login page. After entering your email address, we will send a link to reset your password to your email.
13. Are the ingredients of your products safe?
    We are committed to using high-quality, transparent and safe ingredients to ensure that each product undergoes rigorous quality testing. Our website will list a detailed list of ingredients for each product to help you make an informed choice.
14. What products do you offer?
    We offer a range of skincare products, including facial cleansing, moisturizing, serums, masks, eye care and sunscreen, to suit different skin types and needs. We will continue to launch new products based on the latest skincare trends and technologies.

If you have additional questions or need more help, please feel free to contact us via the following:

Email: goodmoelcules@site.com
Phone: +16527536811
Thank you for choosing GoodMolecules, we look forward to providing you with an excellent skincare experience!