Thank you for choosing GoodMolecules! We are committed to providing you with fast and reliable delivery services. Please read the detailed information about shipping below to help you better understand our shipping process and policies.

1. Processing Time
   All orders will be processed within 1-2 business days after payment is received. Processing time may be affected by order volume, holidays and other uncontrollable factors. If there are any delays in your order, we will notify you by email.
2. Shipping Time
   Once your order is shipped, the estimated delivery time is as follows:

Domestic orders: 3-7 business days
International orders: 5-15 business days (specific time depends on the destination country and local customs)
Please note that international orders may be subject to customs inspections, tariffs or other factors, which may cause longer delivery time.

3. Shipping Methods
   We work with a number of reliable shipping companies, including but not limited to:

USPS (United States Postal Service)
UPS
FedEx
DHL
You will receive an email with a tracking number after your order is shipped, which can be used to track your package.

4. Shipping Costs
   Domestic orders: We offer free standard shipping, which is available for orders over a certain amount.
   International orders: Shipping costs vary depending on your shipping address and package weight. You can view specific shipping costs during checkout.
5. Shipping Address
   Please ensure that you provide an accurate shipping address. We are unable to modify or change the shipping address of an order. Once an order has been shipped, we will not be responsible for any shipping issues caused by incorrect or missing addresses.
6. Failure to deliver on time
   Although we do our best to ensure on-time delivery, the delivery of packages may be delayed due to weather, traffic, holidays or force majeure events. If your package does not arrive on time, please contact our customer service team and we will do our best to assist you in resolving the issue.
7. International Shipping
   We offer international shipping services. Please note that international orders may incur import taxes and tariffs, which are borne by the recipient. Tariff policies vary from country to country, please confirm the relevant charges before ordering.
8. Order Tracking
   Each shipped order will come with a tracking number, which you can receive by email and use to track it on the shipping company’s website. Please note that it may take 24-48 hours for the tracking information to be updated.
9. Shipping and Delivery Issues
   If your package is lost or damaged during delivery, you can contact our customer service team via email and we will assist you in resolving the issue. We will investigate the case and take appropriate action.
10. Recipient Information
    To ensure smooth delivery of your package, please make sure to provide complete recipient information, including:

Recipient’s full name
Accurate street address (including city, state and zip code)
Correct contact information (phone number)

11. Returns and Exchanges
    If there is any problem or damage with your item, please refer to our Return Policy page to learn how to request a return or exchange. We will process your return after confirming the return or exchange request.

Contact Us
If you have questions about shipping or any other issues, please feel free to contact us:

Email: goodmoelcules@site.com
Phone: +16527536811
Thank you for choosing GoodMolecules! We are committed to providing you with fast and safe delivery services to ensure that you receive your favorite skin care products as soon as possible.